In order to guarantee the legitimate rights and interests of customers and enable customers to better use and maintain the products, IRay will make a standard warranty service commitment for the products under warranty
After-sales personnel verify product information (including product specifications, model, delivery time, fault description, customer name, whether it is within the contract warranty period, etc.), products within the warranty period (not the customer's responsibility), after-sales personnel arrange repairs; if the product is out-of-warranty, or the customer is responsible for the fault, it will be processed further according to the communication with the customer. The products are processed in accordance with strict product maintenance and inspection procedures, and after-sales personnel monitor the whole process. After inspection, the products are returned to the customer by the after-sales personnel.
After-sales personnel conduct re-inspection. If the product meets the corresponding inspection and testing standards, the marketing personnel will return it to the customer. If the product does not meet the corresponding inspection and testing standards, the after-sales personnel will be responsible for the return and replacement. If the product has abnormal problems, but the product is still in the hands of the customer, the project manager & technical support will contact the customer for analysis, determination, and solutions.
After-sales personnel receive the repaired product and complete the repair within 7 working days after confirming. Then return the product to the customer and communicate with the customer to provide a preliminary solution under special circumstances. For faulty products that are within the warranty period but do not meet the warranty conditions, products that exceed the warranty period, and faults caused by improper use by the customer, the after-sales personnel will determine the problem, communicate with the customer, and negotiate to determine the repair cost before repairing. The decision is made after communicating with the customer for special circumstances.
No.11 Guiyang Street, YEDA, Yantai 264006, P.R.China
After-sales service specialist
Products not purchased from official stores apply for after-sales based on the product's unique identification code and proof of purchase. When the product needs to be returned, please click to download the application form, and the paper form should be sent back together with the defective product.